NEW CLIENT DEPOSIT: (CURRENTLY NOT ACCEPTING NEW CLIENTS AT THIS TIME)
New Clients however are require to pay a 50% non-refundable security deposit via Venmo (themaneartistry1) or cash app ($themaneartistry) to hold their appointment, and will be subtracted from their total amount due the day of the service. If you have not seen me in the last 8 months, your hair has probably changed or is very grown out. Therefore, you are now considered a NEW client to me.
Right now I have closed my waitlist until further notice. The way it works is you fill out a waitlist form, so your information and inquiry can go into my system. When I do have a cancellation however, it's first come first serve, sometimes last minute cancellations occur and I don't have time to search through a long list. I will usually post on my instagram story or send out a blast email.
Again, I get things come up, and if you must reschedule or cancel your appointment. Please be aware I book out 6-12 weeks in advance so rescheduling can be difficult and I can't always guarantee a spot.
New Clients: You are allowed to transfer your non-refundable deposit once before I open up your spot to a pending client on the waitlist.
48 HOUR CANCELLATION + NO CALL/NO SHOW POLICIES:
Your appointments are very important to me. Please try to provide a 48 hour notice. This way, clients on the waiting list can fill and you can avoid any service charge fees. Of course, I understand that unavoidable issues come up and will do my best to work with you in case of an emergency, etc. However, if a last minute cancellations after 24 hours or ‘no shows’ occurs, you will be charged a cancellation or no show fee.
• Less than 24-hour notice will result in a charge equvilent to 50% of the reserved appointment(s)
• ‘NO SHOWS’ will be charged 100% of the service amount booked.
• No Show and want to request a new service? You will be asked to pay in full service amount prior to rebooking.
I do make sure to send a text from The Mane Artistry line and/or email to confirm the date and time at least 3 days in advance. please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to text and double check any appointments if you’re unsure.
I will always try my best to accommodate you if you’re running behind, stuck in traffic, etc. It happens, I know! I do allow a 15 minute grace period. After that time, we will call to check in on you. If you are able to make it in time for your entire service to be completed, great! If not, you may have to forgo parts of the service in order to keep it in the time allotted for you. Please, always text me if you even think you might be late.
I want you to be 100% satisfied with your service. If you are not 100% satisfied please contact me via email or text within 7 days of your original appointment so that I can schedule you accordingly to have your original service corrected free of charge. Any issues reported longer than 7 days from the original appointment date will not be considered a redo but will be assessed on a case by case basis.